FAQ's

What is meant by a self catering apartment?

A self-catering apartment is not serviced daily. Additionally, cooking, cleaning and washing are done by the guest.
However, for longer term stays, the apartment will be fully serviced once a week, including full bed linen change. Fresh towels and bin refresh will be supplied every fourth day of stay. If additional cleaning is required, this can be arranged at an extra cost, just give us a quick email, no problem!

Can a booking be extended?

Subject to availability, a booking may be extended. However, we cannot guarantee the same nightly rate. Generally, extra nights will be charged at the rates applicable at the time.

Is a booking deposit required?

A 50% deposit will be taken on booking, where a booking is greater than 90 days ahead, and the outstanding balance will be charged by us  2-4 weeks before your stay from the same card. We will take full payment where a guest books less than 90 days before arrival.

Are pets allowed?

We welcome your fur babies with open arms, we have a limited amount of pet-friendly rooms so please get in touch if you require one. Please note an extra cleaning fee of £30 applies for pet stays.

Can we leave our luggage somewhere?

We have limited space in our secure store so please be sure to arrange ahead of time with staff to make sure we can accommodate you. Contact us at hello@hideouthotel.co.uk to arrange this.

What facilities are provided for customers with disabilities?

We offer a spacious studio apartment suitable for guests with disabilities. Our specially-adapted room allows comfort and easier access for customers with disabilities. 

If you have difficulty walking, but do not need a specially-adapted room, please feel free to request a room on the ground floor for easy access, our upper storey rooms are access via a lift. Our DDA compliant room is located on the first floor and accessible via a lift (Room Number 7).

How do I check in / out?

Simply request your personalised 4 digit code at the time of booking. On arrival you will type # followed by your confirmed code into the keypad at the Main Entrance door. Once you’ve found your room number (stated on your confirmation booking email), just type the same code in again…and you’re in!
Your room number, 4 digit code and check in time will be texted to the number on file on the day of your arrival. This number will remain the same for any Parking add-ons.